General Troubleshooting Techniques

We recommend that you complete a quick System Check prior to the first session to ensure their computers are set up for success! Run a System Check Here. 

• Update Chrome OS: Make sure your Chromebook is running the latest version of Chrome OS. 

• Go to Settings > About Chrome OS > Check for updates and install any available updates. 

• A software update can often address compatibility issues and bug fixes that may affect the touchscreen

• Clear Cache and Cookies:

  • On your computer, open Chrome:

  • At the top right, click “More” (3 dots)

  • Click “More tools”

  • Click “Clear browsing data”

  • At the top, choose a time range: Select “All Time”

  • Next to "Cookies and other site data" and "Cached images and files," check the boxes

  • Click “Clear data”

• Try Power Cycling Device:

  • Turn the Device off and wait 60 seconds.

  • Turn the Device back on.

If you continue to experience issues that require additional support please contact our Technical Solutions Team for further assistance! 

• Our Toll-Free number is: 855-763-2607 

• Please select the “Technical Support” option to be routed to the next available Technical Solutions Specialist! 

• Our business hours are Monday - Friday, 8am - 8pm EST