We recommend that you complete a quick System Check prior to the first session to ensure their computers are set up for success! Run a System Check Here.
By default students with touchscreen capabilities on their Chromebook will have access to the touchscreen feature on their whiteboards without the need to add a plugin as the Touch UI layout is auto-enabled on their devices, however, when students face an issue, please follow the below steps to resolve it.
Follow the below steps to enable the Touch UI Layout manually.
Go to: chrome://flags/
Type “Touch” in the search box at the top or scroll down until you see the Touch UI Layout Options
Click on the dropdown options and select “Enabled“ as shown in the screenshot below.
Once completed, click “Relaunch”, and the Touchscreen feature on the whiteboard should start working.
Calibrate the touchscreen: Chrome OS has a built-in calibration tool that can help if the touchscreen is not accurately responding to your touch.
To calibrate the touchscreen, go to Settings > Device > Displays > Touch Screen and follow the instructions to calibrate it.
Disable conflicting apps or extensions: Some apps or extensions installed on your Chromebook may conflict with the touchscreen functionality.
Try disabling any recently installed apps or extensions to see if the touchscreen starts working again.
If you continue to experience issues that require additional support please contact our Technical Solutions Team for further assistance!
Our Toll-Free number is: 855-763-2607
Please select the “Technical Support” option to be routed to the next available Technical Solutions Specialist!
Our business hours are Monday - Friday, 8am - 8pm EST