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We recommend that you complete a quick System Check prior to the first session to ensure their computers are set up for success! Run a System Check Here. 

• Click on the “Lock” image within the browser at the top of your screen. 

• Once the options open, select the “Site Settings” option. 

• Click on the “Javascript” dropdown and click “ Allow “.

If you continue to experience issues that require additional support please contact our Technical Solutions Team for further assistance! 

• Our Toll-Free number is: 855-763-2607 

• Please select the “Technical Support” option to be routed to the next available Technical Solutions Specialist! 

• Our business hours are Monday - Friday, 8am - 8pm EST