Microphone Issues

We recommend that you complete a quick System Check prior to the first session to ensure their computers are set up for success! Run a System Check Here. 

• All computers should allow access to portal.fevtutor.com audio while accessing the microphone option.

  • To enable this, click on the headset option and ensure the computer has the internal microphone enabled or an external headset with the mic connected prior to the session's start time.

• If you experience an issue with the tutor unable to hear you please follow the microphone option settings shown below. 

  • Click on the lock icon in the browser address bar and click “Site Settings”, as shown in the screenshot below. 

  • Select the “Privacy and Security” tab

  • Scroll down to “Microphone” and select “Allow” in the drop-down menu options, shown in the screenshot below. 

If you continue to experience issues that require additional support please contact our Technical Solutions Team for further assistance! 

• Our Toll-Free number is: 855-763-2607 

• Please select the “Technical Support” option to be routed to the next available Technical Solutions Specialist! 

• Our business hours are Monday - Friday, 8am - 8pm EST 

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