FEV Tutor Support Center

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System Requirements


FEV Tutor partners with K-12 Schools & Districts and is designed to accelerate learning outcomes through engaging live 1:1 instruction as a natural extension of classroom teachers. Our virtual platform allows students to seamlessly work 1-on-1 with a qualified tutor during the school day, after school, on weekends, or anywhere in between. We offer:

  • Scheduled sessions or On-Demand coursework support
  • Tutoring 24/7—whenever and wherever you have Internet access
  • Clickable tools and manipulatives
  • The ability to upload problems directly on an Interactive Whiteboard
  • Individualized Data-driven 1:1 support all core subjects

Our goal is to act as a direct extension of partner teachers & school leaders. Together, we analyze assessment data, examine student learning styles, and explore core class resources as part of a collaborative process for developing highly targeted tutoring plans and enacting personalized learning for each student.

Current System Requirements

All of FEV’s live, 1-to-1 virtual tutoring takes place on our website www.fevtutor.com using our synchronous two-way whiteboard (FEV Virtual Classroom). Students do not need to download any additional software to meet with their live professional tutors.

Supported Browser & Operating Systems

Outlined below are the minimum technical requirements for OS and web browsers necessary to support FEV’s Virtual Classroom to allow students and tutors to collaborate:

  • Windows 10, Mac 10.14, Chrome OS, iOS 13, Android 6 and above

FEV Tutor supports the following browsers:

Google Chrome/Microsoft Edge109 and above
Mozilla Firefox100 and above
Safari14.1.2 and above
Firewall/Content Filter Requirements

The minimum requirement is that TCP ports 80 and 443 are open. Some firewall rules only allow for encrypted traffic over port 443. You will need to make sure that unencrypted traffic can also pass 
over this port:

Tablet & Mobile Phone Compatibility

FEV Tutor is accessible via mobile phone or tablet devices

  • Make sure the most updated version of Chrome is downloaded.
  • After logging in (when in the dashboard), select the 3 dots at the top of the browser.
  • In the dropdown menu (see attached photo) select "Request Desktop Site".
  • Once the page reloads, the whiteboard should work normally.
  • Students must press Request Desktop Site each time they log in to reroute them from the iPad/Android Tablet site to the glitch-free desktop version.
iOS*iPad Model
iPadOS 13.2.2iPad (6th Generation)
General Requirements
Application Integration
  • The FEV Tutor portal supports the import/export of data from various file types, including, but not limited to XML and CSV file formats.
  • FEV’s application is completely web-based and platform/web browser agnostic
  • Mozilla Firefox, Apple Safari, Microsoft Edge and Google Chrome are all supported.
  • The following web browser plugins/supplemental client software is required to support FEV’s Virtual Classroom:

a) JavaScript® to be enabled in the browser

Browser Settings
  • JavaScript® must be enabled.
  • Cookies must be enabled.
  • Pop-ups must be allowed for login.i-ready.com for teacher reports.
  • Accelerated 2D Canvas must be enabled.
  • Partial swap must be enabled.
  • Latest stable JavaScript features must be enabled.
  • Hardware-accelerated video decode & decode must be enabled.
  • Threaded scrolling must be enabled
Network Requirements

The minimum amount of bandwidth required to use FEV Tutor is 15 Mbps per connection. Variables such 
as the number of users, low-performing devices, security appliances (e.g., content filter and firewall), 
jitter, latency, and so on can greatly influence how the overall system performs regardless of the bandwidth.

Checking Your Computers

Our FEV Tutor login portal https://portal.fevtutor.com/ webpage provides a utility that checks your computer’s configuration and network health to make sure FEV Tutor will run smoothly:


For additional support:
Email : support@fevtutor.com
Phone : 855-763-2607

E-mail Communication Requirements

Emails sent from FEV Tutor come from the following Email Domain “@fevtutor.com” and must be whitelisted by your school or district’s technology team to ensure they do not get put into your Spam folder.

Below are some common issues and resolutions to allow for the reliable receipt of our emails.

  • Check your spam filter. Checking these folders regularly and flagging our emails as coming from an approved sender will ensure that you are receiving communication from FEV Tutor.
  • Check your Gmail inboxes. If you are on a Gmail-based email system, in order to ensure you see emails from us, you may want to ensure that they appear in your “primary” inbox by dragging the email from another inbox (Promotion, Social, etc.) to the “primary” inbox.
  • Contact your district IT team. If the email communication is not in your spam, junk, or promotional folder, it is possible that your district IT team is using a filtering device (firewall/ content filter) that is blocking or slowing down the communication. The team will also be able to tell if the district may be blocking one or more of the IP addresses that we use for our communications. If a district blocks any of these IP addresses, educators may not receive the email from FEV Tutor. Asking the IT team to white list the IP addresses and Email Domains listed above is the best solution to resolve blocked emails.
User Provisioning & SSO Requirements

For registering and managing accounts and user roster data, we follow different methods based on client requirements. Manual registrations by support personal and syncing roster data from third party student informative systems like Clever are commonly practiced. We can also 
process the account information shared in a secure FTP location.

Single Sign-On

SSO can be performed using one of the following methods:

  • Clever Single Sign-On (SSO) - Clever Badges and Clever Portal are both supported. 
(FEV Tutor Clever Application)
  • ClassLink (SSO) - ClassLink OneRoster, Roster Server and LaunchPad
Activating the Touch Screen Feature of the Platform

Devices that have a touch screen require an additional step in order to activate the capabilities of the 
touch screen on the FEV Tutor Platform.

Commonly Used Touch Screen Devices:

  • Microsoft Surface & Surface Pro Devices
  • Lenovo Thinkpad (Touch Screen)
  • Chromebook (Touch Screen)
  • Dell (Touch Screen

Follow the steps below to ensure your Touch Screen devices are ready to go on your first day of tutoring!

  • Open the Google Chrome Browser.
  • Enter chrome://flags/#touch events - into the URL of the web browser.
  • Change the ‘Touch event API ‘from Disabled to Enabled.

  • Click on the ‘Relaunch Now’ button in the bottom-right corner to relaunch the web browser.
  • Log in to www.fevtutor.com using a student account and request an 'On-Demand' session to see if the platform is now working with the touch screen.

Note: If you are using a Chromebook, you must log in as a registered user in order to enable the above browser settings. The process will not work if you are logged in as a Guest User. The application will still work without the touch screen by using a mouse and keyboard.

Miscellaneous Requirements
  • Students upload files on the tutoring platform during the session. The tutoring platform supports. pdf, .jpg, .png, .gif, 
.bmp file uploads
  • Students take tests on Learnosity
Assessment Data Connections

FEV Tutor has data integrations with all of the most commonly adopted benchmark assessment providers. We also intake state test results and other assessment data through sFTP.

Benchmark Assessment Integrations

  • MAP Growth API Integration (NWEA)
  • iReady Diagnostic Data Connection (Curriculum Associates)
  • Star-360 Data Connection (Renaissance Learning)

Other Assessments

  • Other Benchmark Assessment Solutions (Mastery Connect, LinkIt!, Iowa Assessments, Exact Path and More)
  • State Test Results
  • Universal Screeners
  • District or School Common Assessments
  • Unit Tests
Download PDF Activating the Touch Screen Feature of the Platform